Good Shepherd Medical Center has a new Emergency Medical Services director, Dr. Robert McCauley.

Previously, McCauley was the regional medical director for Team Health, a national medical group. In that role, he worked with medical centers all over the Pacific Northwest, including Good Shepherd.

“My role with Team Health was to make sure that our physicians were committed to meeting and exceeding federal and state quality and safety measures,” said McCauley in a press release. “Though the work I was doing is very necessary in today’s healthcare environment, I missed the direct impact that I personally had on patient care.”

McCauley said his goal was to continue reducing patients’ wait times, improve customer experiences, and care for the community in emergency situations.

“As one of the first points of contact with any health care system, the ER needs to be a place where people feel they are receiving competent, compassionate and prompt care,” McCauley said.

Good Shepherd’s Emergency Services department provides Level III trauma services, and a fast track option for walk-in care.

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